The relationship between atozpandit.com / Web Tadka Technologies and the Service Provider is STRICTLY and EXCLUSIVELY that of a Technology Intermediary Platform and an Independent Freelance Service Provider. The Service Provider is onboarded solely on a freelance, task-specific, and non-exclusive basis. In order to satisfy the substantive multi-factor test applied by Indian courts in determining the nature of an engagement, the parties expressly record that: (i) the Platform does not direct, supervise, or control the manner, method, or means by which the Service Provider performs his/her services; (ii) the Service Provider is free to accept or decline any task assignment communicated by the Platform; (iii) the Service Provider uses his/her own knowledge, tools, attire, materials, and methods; (iv) the Service Provider is free to simultaneously offer services on other platforms or independently; (v) the Platform does not fix or enforce the Service Provider's working hours; (vi) no integration of the Service Provider into the Platform's organisational structure is intended or exists; and (vii) the economic risk of service delivery is entirely borne by the Service Provider. Nothing in this Agreement shall be construed to create, imply, or give rise to any relationship of employer-employee, principal-agent, master-servant, joint venture, partnership, or any other form of employment or quasi-employment. The Service Provider expressly and irrevocably waives any right to claim employment status, regularisation, or any employment-related benefit whatsoever.

The Service Provider unequivocally acknowledges that he/she shall NOT be entitled to any fixed salary, monthly remuneration, incentive, bonus, attendance allowance, house rent allowance, travel allowance, dearness allowance, or any other fixed monetary benefit. Furthermore, the Service Provider shall have NO claim whatsoever to:

• (i) Provident Fund contributions under the Employees' Provident Funds & Miscellaneous Provisions Act, 1952;
• (ii) Gratuity under the Payment of Gratuity Act, 1972;
• (iii) Employees' State Insurance (ESI) benefits under the ESI Act, 1948;
• (iv) any form of medical reimbursement, health insurance, or accident insurance;
• (v) leave encashment, casual leave, sick leave, earned leave, or any form of paid leave;
• (vi) retrenchment compensation or notice pay; or
• (vii) any statutory benefit under any Labour Law of India.

The Service Provider is solely responsible for his/her own statutory compliances, tax obligations, GST registration if applicable, and income tax filings as an independent professional. The Platform shall be entitled to deduct TDS from payments where required by law, and such deduction shall not be construed as evidence of any employment relationship.

The onboarding of a Service Provider on the Platform does not guarantee, expressly or impliedly, any minimum number of bookings, task assignments, leads, referrals, or any minimum or maximum income. The Platform is a digital marketplace that facilitates connections between Service Providers and Users, and makes no representation regarding the frequency, continuity, or quantum of task assignments. The Platform's role is strictly limited to:

• (a) listing the Service Provider's profile;
• (b) facilitating task-related communication; and
• (c) processing payments for confirmed and approved completed Tasks, subject always to Clauses 5 and 6 of this Agreement.

The Platform shall not be held liable for any loss of income, opportunity loss, or any consequential loss arising from non-availability of tasks, leads, or assignments.

The Task Fee payable to the Service Provider for each specific assignment shall be determined solely and exclusively by the Platform at its absolute discretion. The Platform reserves the unconditional right to revise, increase, decrease, suspend, or restructure the Task Fee, Platform Commission percentage, payment timelines, and any other monetary components applicable to Task assignments, at any time and without prior notice or liability to the Service Provider. The Service Provider's continued use of the Platform following any such revision shall constitute conclusive acceptance of the revised terms. The Service Provider shall not be entitled to any payment beyond the Task Fee as determined and communicated by the Platform at the time of task assignment, and shall have no right to renegotiate or challenge any fee structure determined by the Platform.

The Platform is provided on an "AS IS" and "AS AVAILABLE" basis. atozpandit.com expressly disclaims all warranties, express, implied, statutory, or otherwise, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness, and uninterrupted availability. The Platform does not warrant or guarantee:

• (i) the continuity, reliability, or uninterrupted availability of the Platform;
• (ii) the accuracy of any information published on the Platform;
• (iii) the outcome, result, or efficacy of any religious or astrological service;
• (iv) the minimum or maximum income of the Service Provider;
• (v) the behaviour, conduct, or bona fides of any User; or
• (vi) the resolution of any dispute between the Service Provider and a User.

The Platform is a technology intermediary within the meaning of Section 2(1)(w) of the Information Technology Act, 2000, and Rule 3 of the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. As such, the Platform is NOT the provider of religious, spiritual, or astrological services — the Service Provider is the sole and exclusive provider of such services. The following provisions apply:

(A) NON-PARTY STATUS

Any dispute, claim, complaint, or legal proceedings arising between the Service Provider and any User shall be deemed to be a dispute strictly between those two parties. The Platform shall NOT be a necessary or proper party to any such dispute and shall NOT be required to:

• (i) mediate, arbitrate, or resolve any dispute between the Service Provider and a User;
• (ii) take any side or provide any opinion;
• (iii) provide any financial, legal, or logistical assistance to either party; or
• (iv) compensate any party for losses suffered due to the conduct of the other party.

(B) CONSUMER PROTECTION SEPARATION

The Service Provider acknowledges that Users are required by the Platform to acknowledge, prior to every booking, that: (i) atozpandit.com is a technology platform and NOT the service provider; (ii) the specific Pandit or Astrologer listed is the sole service provider; and (iii) all claims for service deficiency lie against the Service Provider and not against the Platform. The Service Provider agrees that if, notwithstanding the foregoing, any User files a complaint against the Platform before any Consumer Disputes Redressal Commission or other authority arising from the Service Provider's acts or omissions, the Service Provider shall be solely responsible for all costs, penalties, compensation, and damages arising therefrom, and shall fully indemnify the Platform in this regard.

(C) PLATFORM'S RIGHT TO IMPOSE COMPENSATION

Notwithstanding the Platform's non-party status, where a User complaint results in the Platform being required to issue a refund, goodwill credit, or make any payment to a User, the Platform shall be entitled to recover the full amount of such payment from the Service Provider as Compensation, in addition to an administrative charge of up to 25% of such amount.

The Service Provider shall be solely, fully, and exclusively responsible and liable for all actions, omissions, conduct, representations, advice, and services rendered by him/her during or in connection with any Task. The Service Provider shall bear sole and complete liability for:

• (i) any physical, emotional, psychological, spiritual, financial, or other harm or damage caused to a User or any third party by reason of the Service Provider's acts or omissions;
• (ii) any incorrect, misleading, or fraudulent advice, prediction, or guidance given to a User;
• (iii) any accident, injury, or damage occurring at the venue of task performance;
• (iv) any claim, legal proceedings, or compensation demand made by a User arising from the Service Provider's conduct; and
• (v) any loss incurred by a User arising from reliance on any advice, prediction, or service of the Service Provider.

The Platform shall bear no liability whatsoever in this regard.

The Service Provider expressly acknowledges that the Platform assumes no responsibility for the safety, security, welfare, or indemnification of the Service Provider during travel to or from the task venue, or at the task venue itself. Any accident, injury, illness, theft, loss of property, or any other incident occurring during transit or at the venue shall be the sole risk and responsibility of the Service Provider. The Platform does not provide and shall not be liable to provide any travel insurance, accidental insurance, personal accident coverage, or any other form of protection to the Service Provider.

The Platform reserves the absolute and unconditional right to refuse, reject, suspend, delist, deactivate, or permanently terminate the registration or profile of any Service Provider at any time, with or without cause, and without any liability or obligation whatsoever to the Service Provider. Grounds include but are not limited to:

• (i) receipt of User complaints or Negative Reviews;
• (ii) breach of any term of this Agreement;
• (iii) misconduct, fraud, or misrepresentation;
• (iv) non-performance or sub-standard performance; or
• (v) any action detrimental to the Platform's reputation.

No compensation, damages, or relief shall be payable upon termination.

By registering on the Platform, the Service Provider represents, warrants, and covenants that:

• (i) he/she is above 18 years of age and legally competent to enter into this Agreement;
• (ii) all information, qualifications, certifications, credentials, and experience submitted during registration are true, accurate, complete, and not misleading;
• (iii) he/she possesses the requisite knowledge, skills, competence, and expertise to perform the registered services;
• (iv) he/she has no prior criminal record or pending criminal case for any offence involving moral turpitude;
• (v) he/she shall comply with all applicable laws during task performance; and
• (vi) the Platform may conduct background or credential verification at any time.

Any false representation shall entitle the Platform to immediately terminate registration and initiate appropriate legal action.

The Service Provider agrees and undertakes to maintain strict confidentiality of all information, data, business methods, pricing strategies, User details, internal processes, and proprietary information of the Platform. The Service Provider shall NOT:

• (i) disclose any User's personal information to any third party;
• (ii) use any User's contact details obtained through the Platform to solicit private or off-platform business;
• (iii) reproduce, share, publish, or transmit any confidential information of the Platform; or
• (iv) approach or solicit any User directly for services outside the Platform in circumvention of the Platform.

Violation of this clause shall entitle the Platform to take legal action for damages, injunctive relief, and recovery of all losses.

The Service Provider expressly agrees NOT to engage in any form of direct solicitation, private arrangement, side business, or off-platform transaction with any User introduced through the Platform. Any attempt to bypass, circumvent, or divert business away from the Platform shall constitute a material breach of this Agreement. In such event, the Platform shall be entitled to:

• (i) immediately terminate the Service Provider's registration;
• (ii) forfeit all pending payments;
• (iii) claim liquidated damages of an amount to be determined by the Platform; and
• (iv) initiate civil and/or criminal proceedings.

This obligation shall survive termination of this Agreement.

All intellectual property including but not limited to the trade name "atozpandit.com", logos, trademarks, service marks, website design, content, code, software, and databases are exclusively owned by Web Tadka Technologies. The Service Provider is granted no licence, right, title, or interest in any intellectual property of the Platform. Any content, photographs, testimonials, or reviews submitted by the Service Provider on the Platform shall be deemed property of the Platform and may be used for marketing or promotional purposes without compensation.

The Platform may, at its sole discretion and at any point in time, conduct or cause to be conducted background verification, identity verification, credential validation, and quality audit of any Service Provider. The Service Provider hereby grants unreserved consent to such verification and undertakes to cooperate fully by providing all required documents, certificates, identification proofs, and information including Aadhaar and PAN details in compliance with applicable UIDAI regulations. Failure to cooperate with or satisfactorily pass the verification process shall entitle the Platform to immediately suspend or terminate the Service Provider's registration without any payment obligation.

The Service Provider agrees to strictly adhere to the Platform's Code of Conduct at all times. The following conduct is strictly prohibited:

• (i) any form of sexual harassment, misconduct, or inappropriate behaviour with Users or their family members;
• (ii) consumption of alcohol, tobacco, or intoxicants before or during task performance;
• (iii) extortion, overcharging, or demanding gratuities beyond the Platform-determined Task Fee;
• (iv) making false, fraudulent, or exaggerated claims about qualifications, experience, or the efficacy of services;
• (v) any illegal activity or activity contrary to public morality during task performance;
• (vi) abuse, threat, or intimidation of any User, Platform staff, or third party;
• (vii) sharing obscene, offensive, or inappropriate material; and
• (viii) any violation of the DMRA as described in Clause 16.

Violation of the Code of Conduct shall result in immediate termination without payment obligation and may attract Compensation liability under Clause 5.

The Service Provider hereby provides free, informed, and unconditional consent to the Platform to collect, store, process, and use the personal data, professional information, photographs, credentials, performance records, and User reviews pertaining to the Service Provider, in compliance with the Digital Personal Data Protection Act, 2023 (DPDPA), for the purposes of Platform operations, profile display, marketing, performance analytics, statutory compliance, and fraud prevention. The Platform may share such data with law enforcement authorities if required by applicable law or court order. The Service Provider has the right to access, correct, or request erasure of personal data in accordance with the DPDPA, subject to any overriding legal obligations. Aadhaar data collected shall be handled in compliance with UIDAI guidelines and shall not be stored in raw form beyond what is permitted by applicable regulations.

The Platform reserves the unconditional right to amend, modify, update, add, remove, or replace any provision of this Agreement, including but not limited to Task Fees, Platform Commission rates, payment timelines, eligibility criteria, Code of Conduct provisions, and any other term, at any time and without prior notice or consent from the Service Provider. Such revisions shall be communicated through publication on the Platform website and/or via the Service Provider's registered contact details. The Service Provider's continued engagement with the Platform following publication of revised terms shall constitute conclusive acceptance of such revisions.

The Platform shall maintain an internal grievance redressal mechanism for disputes arising between Users and Service Providers. The Service Provider agrees and undertakes to:

• (i) first submit any grievance or dispute to the Platform's internal grievance mechanism and allow the Platform a period of thirty (30) days to review and respond;
• (ii) cooperate fully with the Platform's internal investigation process; and
• (iii) NOT approach any external forum, court, tribunal, Consumer Commission, or labour authority until the Platform's internal grievance process has been fully exhausted.

The Platform's Grievance Officer, designated in compliance with applicable IT regulations, shall endeavour to respond to grievances within the statutory timelines. However, the Grievance Officer's role is limited to receiving and processing complaints and does not expand the Platform's liability in any manner. The Platform's decision following the internal grievance process shall be treated as a condition precedent to any external proceedings.

The Platform shall not be liable for any failure, delay, or interruption in performance arising from circumstances beyond its reasonable control, including acts of God, natural disasters, floods, earthquakes, epidemics, pandemics, government actions, lockdowns, cyber-attacks, internet failures, power outages, civil disturbances, or any other force majeure event. The Platform's obligations shall be suspended for the duration of such event without any liability to the Service Provider.

The Service Provider shall, at all times, indemnify, defend, and hold harmless atozpandit.com, Web Tadka Technologies, its owners, partners, directors, employees, agents, affiliates, and associates (collectively, the "Indemnified Parties") from and against any and all claims, demands, damages, losses, costs, liabilities, fines, penalties, and expenses (including reasonable legal fees and platform management costs) arising out of or resulting from:

• (i) any act, omission, negligence, fraud, or misconduct of the Service Provider;
• (ii) any breach of this Agreement by the Service Provider;
• (iii) any claim made by a User or third party arising from the Service Provider's services or conduct;
• (iv) any violation of applicable law, including the DMRA, Consumer Protection Act 2019, or IT Act 2000, by the Service Provider;
• (v) any false representation made during registration or task performance;
• (vi) any proceedings initiated against the Platform before any Consumer Disputes Redressal Commission or other consumer forum arising from the Service Provider's acts or omissions;
• (vii) any regulatory investigation, show-cause notice, or penalty imposed on the Platform arising from the Service Provider's conduct; and
• (viii) any refund, goodwill credit, or payment made by the Platform to a User as a consequence of the Service Provider's service deficiency.

This indemnification obligation shall survive the termination of this Agreement for a period of three (3) years.

This Agreement, together with the Platform's Privacy Policy and any task-specific instructions communicated by the Platform, constitutes the entire agreement between the parties and supersedes all prior negotiations, representations, understandings, or agreements whether oral or written. If any provision of this Agreement is found to be invalid, illegal, or unenforceable by a competent court or arbitral tribunal, such provision shall be severed, and the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.

No failure or delay by the Platform in exercising any right, power, or privilege under this Agreement shall operate as a waiver thereof, nor shall any single or partial exercise preclude any other or further exercise thereof. Any waiver of a breach shall not be deemed a waiver of any subsequent breach of the same or any other provision.

The Service Provider acknowledges that acceptance of this Agreement through electronic means — including clicking an acceptance button, digital signature, WhatsApp acknowledgment, email confirmation, or commencement of task performance following onboarding — shall constitute a valid, binding, and enforceable acceptance under the Information Technology Act, 2000 and the Indian Contract Act, 1872, equivalent in all legal respects to a physical signature. The Service Provider cannot subsequently deny acceptance on the grounds that it was executed electronically. The Platform shall maintain a timestamped digital log of each Service Provider's acceptance, including the version accepted, date, time, and device/IP details, which shall be admissible as evidence of acceptance in any dispute or legal proceeding.

The Platform reserves the right to monitor, record, audit, review, and evaluate the performance, conduct, communications, and service delivery of the Service Provider at any time through any reasonable means, including User feedback systems, quality audits, mystery audits, review of Platform communications, and periodic performance evaluations. The Service Provider hereby consents to such monitoring and acknowledges that results may be used as grounds for payment decisions, suspension, or termination.

The Service Provider hereby undertakes, on a strict and unconditional basis, that he/she shall NOT, directly or indirectly, during or after the currency of this Agreement:

• (i) disclose, share, reveal, communicate, transmit, or make available any information, data, know-how, trade secrets, business strategies, pricing structures, commission rates, operational methods, internal processes, User data, Platform analytics, lead sources, technology, software, or any other proprietary or sensitive information of the Platform to any third party, competitor, individual, entity, media outlet, or authority, except where compelled by a valid court order;
• (ii) use any such information for any personal, commercial, or competitive purpose;
• (iii) store, copy, replicate, or transmit Platform data beyond what is strictly required for task performance; or
• (iv) disclose the identity, contact details, booking history, or personal information of any User to any third party.

Breach shall constitute serious material breach entitling the Platform to immediately terminate registration, forfeit all pending payments, impose Compensation as determined under Clause 5, and initiate civil and criminal proceedings including claims for damages and injunctive relief. The non-disclosure obligation under this clause shall survive termination for a period of five (5) years.

The Service Provider acknowledges that any lead, booking, or task assignment communicated by the Platform is a facilitated introduction only and NOT a guarantee of service suitability. It is the SOLE and ABSOLUTE DUTY of the Service Provider to:

• (i) independently contact, verify, and consult with the User prior to proceeding with any service delivery;
• (ii) conduct a thorough preliminary assessment and consultation to understand the full nature, scope, requirements, and expectations of the task;
• (iii) evaluate and confirm his/her own competence, availability, and suitability before accepting the assignment; and
• (iv) obtain all necessary information and clarification from the User before commencing.

The Platform shall bear absolutely no responsibility for consequences arising from the Service Provider's failure to conduct proper due diligence. Any loss, dispute, complaint, or legal claim arising from such failure shall be the sole liability of the Service Provider, and the Platform shall be entitled to recover from the Service Provider all costs, penalties, refunds, or Compensation payable to the User as a consequence.

In all operational and administrative matters pertaining to this Agreement — including but not limited to payment decisions, withholding or release of fees, task assignment, lead allocation, ratings, termination or suspension of registration, imposition of Compensation, resolution of complaints, review of conduct, and quality assessment — the decision of the Platform / Web Tadka Technologies shall be FINAL, CONCLUSIVE, AND BINDING for all operational purposes. The Service Provider agrees to first exhaust the Platform's internal grievance mechanism (Clause 21) and then the arbitration process (Clause 23) before approaching any external court or forum. The Service Provider acknowledges that the Platform shall not be required to furnish any reason, justification, or explanation for any operational decision taken in exercise of its rights under this Agreement. Nothing in this clause shall be construed to prevent the Service Provider from exercising rights expressly guaranteed under mandatory provisions of applicable Indian law that cannot be excluded by contract.